Long-distance patient and clinician contact, care, advice, reminders, education, intervention and monitoring.
Created a visual language that unifies the user experience across platforms, devices, and input methods and provided a flexible foundation for scaling and brand expression.
Project Info
The Challenge
Administrative tasks are one of the big drivers of high healthcare costs and time consumption. Automating routine processes like patient task notification management helps medical clinics and hospitals minimize their administrative expenses.It does this by reducing the amount of follow up tasks the staff is expected to perform to ensure communication has been delivered, which lets them make the most of their working hours. It also helps maintain efficiency — by easing workloads and assists staff members perform better, more meaningful work.
Hypothesis
We believed that staff members will benefit from an improved user centric approach specific to their assigned tasks and reduce neglect with the introduction of automated notifications. Efficiency, accuracy and fewer errors directly benefit the facility’s bottom line, as patients who receive quality care from a professional and focused medical team will have abetter experience under their care.
Why
- Reduce missed nursing cares – improve task management flow.
- Reduce phone calls – automate communication as much as possible and avoid unnecessary manual communication between team members.
- Improve usability with an efficient interface
- Create a notification schema to enable users
How
We created a set of components to facilitate an automated process management that streamlines and standardizes many administrative tasks, freeing medical staff to focus on what they do best: patient care.
- Provided a cloud based web application
- Improved usability and personalization based on role, tasks and views.
- Introduced a Notification Schema
- Provided a Flexible, scalable and configurable user interface.
What
A cloud based web application that integrates with Hospitals’ EMR systems to allow nurses, collaborators and other internal users to view summary of patient required tasks, create & assign tasks, request and receive approvals*, provide educational steps for the patient and collaborate seamlessly with care team members.
Measuring Success
- Reduction of task errors
- Reduction of calls
- Reduction of time to complete a task
Role
Lead UX Architect and Design Lead from conception to implementation.